1st Annual OZ

CXDX Summit

Thursday 06.20.2019

W Hotel

485 Brickell Ave, Miami, FL 33131

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Travel & Hospitality

ABOUT THE EVENT

Space is limited and guests must be registered on a first come, first serve basis. Don't wait! Reserve your complimentary spot now.

Platinum Sponsor

This summit will showcase the latest Digital Innovations and Transformations (DX) that are driving superior Customer Experiences (CX) in the Travel & Hospitality industry. Join your peers from Royal Caribbean International, American Airlines, Holiday Inn Club Vacations, Wyndham Destinations, Red Lobster, Napa’s Zeitgeist Cellars, and others who are transforming their customer experience through digital services and solutions.

DESIGN

THINKING

AUGMENTED REALITY (AR)

ANALYTICS

AND AI

IoT

INTELLIGENT

AUTOMATION (IA)

MOBILITY AND

CLOUD SERVICES

THE SPEAKERS

Visit this site frequently to view full agenda and additional speakers

Juan Gomez

Gama Aviation

EVP



Topic: Innovating Aviation through Digital Innovation

Keynote: Roy Barnes

President - Blue Space

Former SVP, CX and Development

Marriott Vacation Club Int'l


Topic: Integrating Digital Innovation Into Customer Experience (CX)

Keynote: Elizabeth Carducci

Medallia

Senior Vice President, Vertical Market Solutions


Topic: The Journey of CX: From Inception to Ubiquity

Jonathan Stephen

Norwegian Cruise Line

Mobile Strategy & Digital Engagement



Topic: Panelist - Digital Innovations that drive Customer Experience (CX)

Jennifer Torlone

Willis Lease Finance Corporation

VP, Information Technology



Topic: Creating a Culture that Embraces Digital Innovation

Meena Mani

Seminole Gaming Hard Rock International

VP, Enterprise Architecture and Software Development


Topic: Panelist - Digital Innovations that drive Customer Experience (CX)

Jorge Agnese

OZ|Digital Consulting Wizards

VP Consulting, Travel and Hospitality



Topic: Employee Experience (EX) = CX²

Mark Porembski

Zeitgeist Cellars

Vintner & Owner



Topic: Wine Experience: From DX Changing the Growing Process to the Romance of Wine Tasting

THE AGENDA

Do not miss this premier event. Be prepared to leave with digital innovation practices that will put you in the forefront of CX and revenue growth.

12:30 PM - 1:00 PM

Lunch and Networking

1:00 PM - 5:00 PM

1:00 PM

Opening Remarks

Ric Cavieres – EVP Markets and Consulting, OZ

Program and Presentations

1:10 PM

Integrating Digital Innovation into Customer Experience

Roy Barnes – President, Blue Space; Former SVP Customer Experience and Development for Marriott Vacation Club International

1:40 PM

Innovating Aviation Through Digital Innovation

Juan Gomez – EVP, Gama Aviation

2:00 PM

Building a Culture of Innovation

Jennifer Torlone – VP, Information Technology, Willis Lease Finance Corp.

2:20 PM

Panel Discussion: Future Innovations that Will Drive CX in Travel & Hospitality

Roy Barnes – President, Blue Space

Meena Mani - VP, Enterprise Architecture & Software Development, Seminole Gaming Hard Rock International

Jonathan Stephen – Senior Manager, Norwegian Cruise Line

Moderator: Murray Izenwasser – VP Design Thinking, OZ

Break: Interactive Zone and Networking


2:50 PM

3:35 PM

The Journey of CX: From Inception to Ubiquity

Elizabeth Carducci – SVP Vertical Market Solutions, Medallia

4:05 PM

EX = CX²

Jorge Agnese – VP Consulting Travel & Hospitality, OZ

4:25 PM

CX Wizardry Award – Extraordinary CX in South Florida

Amjad Shamim – CEO, OZ

4:35 PM

Two-week CX Evaluation Prize Drawing

Murray Izenwasser – VP Design Thinking, OZ

From Seed to Fine Wine

Mark Porembski – Vintner & Owner, Zeitgeist Cellars

4:40 PM

5:00 PM - 7:00 PM

Reception: Zeitgeist Wine Tasting, Cocktails and Hors D’oeuvres

W HOTEL MIAMI

The event will be held on the 50th floor Rooftop Lounge. Enjoy breathtaking views unequalled in Miami.

DON'T MISS THIS EVENT!

W Hotel

485 Brickell Ave, Miami, FL 33131

THURSDAY 06.20.2019

&